In order to use the Cloud Banking Limited (Cloud Banking), we require information relating to your Internet Merchant Facility (including your merchant number, terminal ID and/or settlement account, depending on your merchant bank), company details, contact details, and payment details.
Company details may include your company name, website, email address, type of business and ABN.
Contact details may include your name, email address, telephone number and address.
Payment details may include credit card details and/or direct debit details. All correspondence may also be collected and stored, particularly about sales, support and accounts, including email.
The collected information of Cloud Banking is obtained via correspondence from you or your company. This may be via the telephone, email or directly through our website.
Any Internet Merchant Facility, company details, contact details and payment details collected from Cloud Banking customers are required to provide you with our payment gateway product, and a high level of customer service. Correspondence is recorded to provide service references, and to assist in our staff development.
We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. Persistent cookies may be used for affiliate registrations, analytics and other similar purposes. A persistent cookie remains on your hard drive for an extended period. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.
In order to use this website, you must first complete the registration form and create a username and password. During registration, you are required to give contact information, including your name and email address. We use this information to contact you about the services on our site in which you have expressed interest.
You have the option to provide company demographic information, such as industry type and business size, to us. We encourage you to submit this information so we can provide you with a more personalised experience on our site. Cloud Banking is the sole owner of the information collected on www.cloudbanking.com.au. Cloud Banking collects personally identifiable information from our users at several different points on our website.
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide your contact information, such as name, email, and postal address and your financial information, including credit card number and expiration date.
We use this information for billing purposes and to fill your orders. If we encounter an issue in processing your order, we will use this information to contact you.
Cloud Banking uses personally identifiable information for essential communications, such as confirmation emails, accounts information and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at email@example.com
You will be notified when your personal information is collected by any third party that is not our agent or service provider, so you can make an informed choice as to whether to share your information with that party.
We use other third parties to provide the essential links between the merchants, the banks and ourselves in order to provide credit card payment gateway services on our site. When you sign up for Cloud Banking, we will share your Internet Merchant Account details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Cloud Banking does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order or legal process served on our website.
We post customer testimonials on our website which may contain personally identifiable information such as the customer's name. We do obtain the customer's consent prior to posting the testimonial to post their name along with their testimonial. If at any time the customer feels that they no longer wish to have their testimonial posted on the site, they can request for it to be removed by emailing us at firstname.lastname@example.org
There are many links on the Cloud Banking site to external entities. The terms and conditions set out in this privacy statement only cover the domain name of www.cloudbanking.com.au.
The security of your personal information is important to us. When you enter sensitive information, such as credit card number and/or social security number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Thus, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our website, you can email us at email@example.com.
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on the “Your Profile” page in the Cloud Banking Administration Are; emailing our Customer Support at firstname.lastname@example.org; or contacting us by telephone or postal mail at the contact information listed below.